Product Returns

Refund and Return policy

Subject to investigation, Firm may accept any return upto 7 days after delivery. (Even if the pack is opened) Subject to investigation, in any case of quality complaint, firm may try and exchange the product with the quantity oil left or else firm may pay back the balance amount of oil .(depending of liters of oil left in a can)

Refund policy:

Subject to investigation, Firm may pay back the amount in 7 working days time from the date of approval. Refund amount will be sent back in user’s bank account directly.

Cancellation policy:

Firm will accept cancellation request once the order is delivered. In case of order placed and delivery is pending, firm may consider the cancellation request.

Objectionable Orders

In accordance with the company’s policies, the website of gulori.com is solely for direct sales to customers.

distributor, wholesaler or reseller should not place orders on gulori.com, and if any reseller, wholesaler, or distributor puts an order on the website, the company will cancel the order directly.

In case company finds any order from them on the website, Company will block their seller account.

Additionally, Gulab Group is concerned about their resellers, wholesalers and distributors for delivering the service to them. The company has sales representatives for the different areas of India.

Introduction

This Product Replacement Policy (the “Policy”) outlines the guidelines and procedures for product replacements provided by Gulab Oil & Food (Ahmedabad) Pvt Ltd (the “Company”) within the edible oil industry. The Policy is designed to address customer concerns and ensure satisfaction with our products.

Eligibility for Product Replacement

Customers are eligible for a product replacement if the purchased edible oil meets any of the following criteria:

• The product is damaged or defective upon delivery or within a reasonable time after purchase.
• The product does not meet the stated quality standards or specifications.
• The product is expired or close to expiration at the time of purchase.
• if a different product is delivered.

Proof of purchase, such as a valid sales receipt or invoice/Order, is required to initiate the product replacement process.

Reporting and Documentation

Customers must report any concerns or issues regarding the purchased edible oil to the Company’s customer service department within a reasonable time from the date of purchase.

The customer service representative will guide the customer through the necessary documentation process, which may include providing details of the purchase, product information, and supporting evidence such as photographs or samples, if requested.

Evaluation and Verification

The Company will evaluate and verify the reported concern or issue by conducting a thorough examination of the product in question.

In some cases, the Company may request additional information, laboratory tests, or expert opinions to assess the validity of the claim.

Product Replacement Process

If the Company determines that the customer’s claim is valid and meets the eligibility criteria, a product replacement will be offered.

The customer will be provided with a replacement product of equal value or, if the exact product is not available, a suitable alternative agreed upon by both parties.

The Company will cover the cost of the replacement product and any associated shipping or handling charges.

Replacement claim shall be submitted to the company within 7 days of delivery of the order.

Exceptions and Limitations

The following situations may be exempted from product replacement:

• Product misuse or mishandling by the customer.
• Products that have been tampered with, altered, or damaged due to customer negligence.
• Product damage or expiration resulting from storage or handling conditions beyond the Company’s control.

Customer Service Support

The Company’s customer service department is available to assist customers with any inquiries or concerns related to product replacements.

Customers can contact the customer service department through designated communication channels, such as telephone, email, or online support systems.